Overview
Quick answers to the questions teams ask most during onboarding and daily operations.
Onboarding Questions
How quickly can we go live?
Most companies can go live with core workflows in 1-3 days if admins, safety leads, and supervisors are onboarded first.
Do we need training before using the system?
Short role-based onboarding is recommended. Start with supervisors and safety roles, then roll out to field workers.
Compliance Questions
Can we use templates for RAMS and COSHH?
Yes. Templates speed delivery, but each record should be reviewed for site-specific risks and controls.
How do we prove workers reviewed key information?
Use acknowledgement tracking in RAMS and COSHH workflows.
Permissions Questions
Why can one user approve and another cannot?
Approval rights are role-based. Ask admins to review role permissions and assignment.
Troubleshooting Questions
Why is my upload failing?
Check connection stability, file size, and file type. Retry on stable network.
Why is PDF export taking longer than expected?
Large records and queue load can cause delay. Confirm all mandatory data and approvals are complete.
Mobile Usage Questions
Can I use the app offline?
Yes, after syncing while online. Always sync before and after field activity.
Do signatures work on mobile?
Yes. Users can sign directly in mobile workflows where signature is enabled.
AI Features Questions
Does AI write final COSHH assessments automatically?
No. AI provides suggestions with confidence guidance, and a human reviewer must validate before approval.
What does confidence score mean?
It indicates how strongly the AI believes its suggestion matches source material. Lower confidence requires more manual verification.
Approval Questions
Can we skip approval if work is urgent?
Follow company governance and legal duties. For high-risk work, approvals should not be bypassed.